Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is an eSIM?
An eSIM is a virtual SIM card that enables you to set up a mobile plan from your carrier without the need for a physical nano-SIM card.
How can I set up my eSIM?
Activating your eSIM is a breeze with these 3 steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.
What sets a physical SIM apart from an eSIM?
The traditional SIM card is a small chip that is inserted into your device, while an eSIM is a digital SIM that permits you to activate a cellular plan without the requirement of a physical nano-SIM card.
How can I find out if my phone is eSIM compatible?
Discover the range of eSIM capable devices by visiting our dedicated webpage for supported phones.
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.